AME: You Won't Even Remember It

[00:00:00] [SPEAKER_00]: Benco Dental believes you deserve a trusted partner, a team that makes it easier to grow

[00:00:05] [SPEAKER_00]: and deliver the best patient outcomes.

[00:00:07] [SPEAKER_00]: And what could be easier than knowing everything you need is all in one place.

[00:00:11] [SPEAKER_00]: Expert advice, dependable value on everyday supplies, fast shipping, plus center point showrooms

[00:00:16] [SPEAKER_00]: to try the latest tech before you buy.

[00:00:19] [SPEAKER_00]: And experts to help at every turn, visit benco.com and discover why 81% of their customers agree

[00:00:24] [SPEAKER_00]: buying from Benco Dental safe practices time and money.

[00:00:28] [SPEAKER_02]: This is a production of the Very Dental Podcast Network.

[00:00:35] Music

[00:00:40] [SPEAKER_02]: Alan Mead is a dentist with too much time on his hands and too much recording equipment in his basement.

[00:00:46] [SPEAKER_02]: Armed with an obsession to bring entertaining and informative content to the dental world

[00:00:51] [SPEAKER_02]: in a way that's never been done before, I give you the Alan Mead Experience.

[00:00:57] [SPEAKER_02]: Music

[00:00:59] [SPEAKER_01]: Well hello and welcome to another episode of the Alan Mead Experience.

[00:01:04] [SPEAKER_01]: I'm your host, Dr. Alan Mead.

[00:01:06] [SPEAKER_01]: I'm a dentist, a podcaster, and I'm celebrating my 22nd consecutive sober October.

[00:01:14] [SPEAKER_01]: Also known as every other month for me.

[00:01:17] [SPEAKER_01]: But I've heard a lot about sober October lately.

[00:01:20] [SPEAKER_01]: And I'm like, yeah, that's kind of how all October's are for me now.

[00:01:23] [SPEAKER_01]: So there you have it.

[00:01:24] [SPEAKER_01]: I have an interesting story to tell you.

[00:01:27] [SPEAKER_01]: I feel like I'm telling these stories a lot.

[00:01:32] [SPEAKER_01]: I don't, I don't know.

[00:01:35] [SPEAKER_01]: Maybe I'm overly honest about this stuff or maybe I'm, maybe I have crazy stuff that just, it's just drawn to me.

[00:01:42] [SPEAKER_01]: I don't know.

[00:01:43] [SPEAKER_01]: But I feel like, I feel like I'm constantly telling these weird stories that I, that I get myself into.

[00:01:51] [SPEAKER_01]: But there is a moral at the end of this sordid tale that I think is very helpful.

[00:01:58] [SPEAKER_01]: It's very helpful for me.

[00:02:00] [SPEAKER_01]: Oftentimes, I only think of it after the fact when I've, when I've had one of these ridiculous things happen to me.

[00:02:08] [SPEAKER_01]: But like if I can remember the moral of this story in the middle of whatever crisis I'm going through, it's very helpful.

[00:02:15] [SPEAKER_01]: So I'll talk about that at the end of it.

[00:02:17] [SPEAKER_01]: So I get to work last week, Tuesday, first thing in the morning.

[00:02:22] [SPEAKER_01]: I use Podium for messaging.

[00:02:25] [SPEAKER_01]: Unfortunately we also have, I think we have demand forced too.

[00:02:28] [SPEAKER_01]: It's whatever's built into Dentrix.

[00:02:30] [SPEAKER_01]: So we have multiple portals for people to message us, which actually is terrible.

[00:02:36] [SPEAKER_01]: I need to do something about that.

[00:02:37] [SPEAKER_01]: But the reality is this people who come through the website will use Podium.

[00:02:41] [SPEAKER_01]: And I like Podium.

[00:02:42] [SPEAKER_01]: I like Podium has a really good, Podium is excellent for getting people to know what's going on.

[00:02:46] [SPEAKER_01]: It's really good for people to leave Google reviews.

[00:02:48] [SPEAKER_01]: It's also the user interface for the texting back and forth with patients is excellent.

[00:02:54] [SPEAKER_01]: It's HIPAA compliant, but it's also, it's got a great app for your phone.

[00:02:59] [SPEAKER_01]: It's really nice in the browser.

[00:03:01] [SPEAKER_01]: So I really actually like the back and forth on Podium probably better than other, the other stuff that we've used in any case.

[00:03:07] [SPEAKER_01]: I have to admit, I don't look for Podium.

[00:03:11] [SPEAKER_01]: What I really look for my answering machine message at the office has my, it has a Google voice number.

[00:03:21] [SPEAKER_01]: Man, this is convoluted now.

[00:03:23] [SPEAKER_01]: I think of it as a Google voice number and the Google voice number then goes directly to my phone.

[00:03:28] [SPEAKER_01]: It leaves a message on my phone.

[00:03:30] [SPEAKER_01]: And so then I can get it, but it doesn't, it doesn't go.

[00:03:32] [SPEAKER_01]: I don't give out my cell phone number per se.

[00:03:35] [SPEAKER_01]: I use the Google voice number as sort of a, it's just another layer in case it's someone,

[00:03:42] [SPEAKER_01]: because I have to tell you a good portion of the calls I get on the weekend are people who are not patients of record.

[00:03:50] [SPEAKER_01]: And I have to tell you, maybe I'm a horrible guy, but I do not feel obliged to call people who are not patients of record back on the weekend.

[00:03:57] [SPEAKER_01]: I just, I just feel like my weekends are, I got better things to do than worry about emergency patients who are not my patients.

[00:04:05] [SPEAKER_01]: And you know what? Maybe I'm a terrible person for that, but I suspect, I suspect you all are feeling me on this one anyhow.

[00:04:11] [SPEAKER_01]: So I get, Google voice shows up in my phone.

[00:04:15] [SPEAKER_01]: I get the message and then I can call them back.

[00:04:19] [SPEAKER_01]: Now, typically for a patient that I know it's a patient of record is having troubles.

[00:04:22] [SPEAKER_01]: I will give them, I'll call them back on my cell phone and then they also have my, my cell phone number that they can text me back and forth on.

[00:04:28] [SPEAKER_01]: So it's sort of, it's a, it's sort of a gatekeeping way of letting patients have my, my cell phone number.

[00:04:34] [SPEAKER_01]: And most of the time they don't really, they don't really abuse it, but this podium actually has an app that you can use on your phone too.

[00:04:41] [SPEAKER_01]: So that's pretty handy as well to be perfectly honest, pretty handy.

[00:04:46] [SPEAKER_01]: I probably need to look into seeing if I can make the podium number my emergency number in any case.

[00:04:51] [SPEAKER_01]: I hadn't checked the podium last Tuesday.

[00:04:54] [SPEAKER_01]: So I got into work and all, I'm looking in and seeing this patient going, do you answer this number?

[00:04:59] [SPEAKER_01]: Do you ever go over this?

[00:05:00] [SPEAKER_01]: So she had not gotten the Google voice number on my answering machine.

[00:05:04] [SPEAKER_01]: She must have gone directly to the website and used podium.

[00:05:07] [SPEAKER_01]: So I'm feeling pretty bad.

[00:05:08] [SPEAKER_01]: I'm looking at these, I'm looking at these podium messages that she had left and frankly it was like over the weekend.

[00:05:12] [SPEAKER_01]: And she ended up in the hospital.

[00:05:16] [SPEAKER_01]: Unbelievable.

[00:05:17] [SPEAKER_01]: It was like, oh my gosh.

[00:05:18] [SPEAKER_01]: So this is, you can kind of, you can kind of see what this is going.

[00:05:20] [SPEAKER_01]: So let me, let me just read the very first message I got back from.

[00:05:25] [SPEAKER_01]: Yeah. She tried to go, okay.

[00:05:26] [SPEAKER_01]: So yeah, here it is right here.

[00:05:31] [SPEAKER_01]: This was, this was Monday.

[00:05:32] [SPEAKER_01]: So she, she, she, yeah.

[00:05:37] [SPEAKER_01]: So it was, it was the day before, the day before I went into work Tuesday last week.

[00:05:45] [SPEAKER_01]: It was admitted to the hospital on Friday for an infection on the floor of my mouth.

[00:05:49] [SPEAKER_01]: I really want Dr. Mead to take a look.

[00:05:51] [SPEAKER_01]: I'm terrified.

[00:05:52] [SPEAKER_01]: They wanted to transfer me to Detroit.

[00:05:54] [SPEAKER_01]: I already don't trust this hospital.

[00:05:56] [SPEAKER_01]: I can make whatever time work as long as I'm back by 4pm.

[00:06:00] [SPEAKER_01]: So the story is she texted me on this podium on the Monday after she had gone to the hospital for,

[00:06:05] [SPEAKER_01]: and the diagnosis was an infection in the floor of the mouth.

[00:06:09] [SPEAKER_01]: And I'm thinking to myself, okay, floor of the mouth.

[00:06:14] [SPEAKER_01]: That's not great.

[00:06:15] [SPEAKER_01]: I immediately go back to oral pathology and the picture of the dude whose whole head is swollen up from Ludwig's angina

[00:06:21] [SPEAKER_01]: and how it's almost always by a tooth, an infected tooth.

[00:06:26] [SPEAKER_01]: And you're like, oh God.

[00:06:27] [SPEAKER_01]: So she sends even later the same time she says, please have Dr. Mead review.

[00:06:32] [SPEAKER_01]: And she got like a path report from the hospital, which is very intimidating to read particularly for a patient.

[00:06:39] [SPEAKER_01]: And it says a lot of stuff but doesn't actually give a diagnosis of where this infection came from.

[00:06:47] [SPEAKER_01]: But she even ended up, she took pictures and she did.

[00:06:50] [SPEAKER_01]: She had like a swelling in her neck.

[00:06:51] [SPEAKER_01]: It was really scary.

[00:06:53] [SPEAKER_01]: So she had like this floor of the mouth is all swollen up on the left side.

[00:06:57] [SPEAKER_01]: And guess what?

[00:06:58] [SPEAKER_01]: So immediately, where you before I'm a little quiz.

[00:07:02] [SPEAKER_01]: You're a dentist.

[00:07:03] [SPEAKER_01]: Left side floor of the mouth is swollen up.

[00:07:05] [SPEAKER_01]: She goes to the hospital for it.

[00:07:07] [SPEAKER_01]: What are you thinking?

[00:07:09] [SPEAKER_01]: What are you thinking?

[00:07:11] [SPEAKER_01]: I know what I was thinking.

[00:07:12] [SPEAKER_01]: I was thinking I did a root canal last year on number 19 and it it's been fine since then.

[00:07:20] [SPEAKER_01]: But hey now she's got an infection in the floor of her mouth.

[00:07:24] [SPEAKER_01]: So immediately because I have low self-esteem and I have an incredible capacity to jump to the worst possible situation.

[00:07:35] [SPEAKER_01]: Whatever the worst outcome could be, that's exactly where my brain goes.

[00:07:39] [SPEAKER_01]: So I'm thinking okay I've got a tooth that I did a root canal on last year that reinfected.

[00:07:44] [SPEAKER_01]: And it's not my fault but I still felt really horrible.

[00:07:46] [SPEAKER_01]: I'm like oh yeah.

[00:07:47] [SPEAKER_01]: So I ended up calling her back and texting her back and all this stuff.

[00:07:50] [SPEAKER_01]: And we got her in, took a look.

[00:07:53] [SPEAKER_01]: Took a pan out, took all this stuff.

[00:07:55] [SPEAKER_01]: I'll tell you that.

[00:07:56] [SPEAKER_01]: I was worried that it was in my mind as dumb as it is like oh this is something I did a bad job on this root canal and it's reinfected and I caused all this trouble for first off.

[00:08:06] [SPEAKER_01]: I didn't cause any of it.

[00:08:07] [SPEAKER_01]: You know the root canal had not hurt up to this point.

[00:08:11] [SPEAKER_01]: She hadn't had any trouble.

[00:08:12] [SPEAKER_01]: She had not indicated anything.

[00:08:13] [SPEAKER_01]: Everything was fine.

[00:08:14] [SPEAKER_01]: It's been like been a year.

[00:08:15] [SPEAKER_01]: It was last year at this time that we did it.

[00:08:17] [SPEAKER_01]: So that was interesting.

[00:08:19] [SPEAKER_01]: I mean, I don't know that there's any particular.

[00:08:23] [SPEAKER_01]: I don't know if there's any particular time that a tooth can reinfect but lo and behold.

[00:08:27] [SPEAKER_01]: So I wanted to see her immediately.

[00:08:28] [SPEAKER_01]: We got her in just as soon as she could get in on Tuesday.

[00:08:30] [SPEAKER_01]: And I did an exam and the first thing I noticed was, well I'll tell you this.

[00:08:34] [SPEAKER_01]: I took a look.

[00:08:36] [SPEAKER_01]: We took x-rays.

[00:08:37] [SPEAKER_01]: We took a pano.

[00:08:37] [SPEAKER_01]: We took a PA.

[00:08:40] [SPEAKER_01]: I don't have a CBCT and that would have been very valuable to be perfectly honest.

[00:08:44] [SPEAKER_01]: But she was still a little swollen in the floor of her mouth and she was sore in the floor of her mouth

[00:08:49] [SPEAKER_01]: like when I palpated the soil.

[00:08:50] [SPEAKER_01]: That was the sensitive spot.

[00:08:52] [SPEAKER_01]: What wasn't sensitive was percussion on any of those lower left teeth

[00:08:55] [SPEAKER_01]: including number 19 that I had done the root canal on.

[00:08:59] [SPEAKER_01]: So no palpation sensitivity, buccal or lingual.

[00:09:02] [SPEAKER_01]: No percussion sensitivity, no cold sensitivity, no draining fish on either side.

[00:09:06] [SPEAKER_01]: Nothing.

[00:09:07] [SPEAKER_01]: And no, there was good healing on the PA.

[00:09:11] [SPEAKER_01]: You could see bone had healed back in.

[00:09:13] [SPEAKER_01]: So it didn't look like it was the tooth that had reinfected

[00:09:17] [SPEAKER_01]: and none of the other teeth looked like they were infected.

[00:09:20] [SPEAKER_01]: Again, I don't have a 3D x-ray so I can't...

[00:09:23] [SPEAKER_01]: That may have shown something different but for the life of me,

[00:09:26] [SPEAKER_01]: I couldn't figure out what's going on.

[00:09:28] [SPEAKER_01]: When I think of an infection in the floor of the mouth,

[00:09:32] [SPEAKER_01]: I think a tooth, right?

[00:09:35] [SPEAKER_01]: You think that's where they come from usually.

[00:09:38] [SPEAKER_01]: It just seems weird.

[00:09:39] [SPEAKER_01]: But there wasn't any indication that it was a tooth.

[00:09:43] [SPEAKER_01]: So immediately I felt better.

[00:09:45] [SPEAKER_01]: Immediately I was feeling less guilty about whatever treatment

[00:09:49] [SPEAKER_01]: that I might have given that was causing her troubles.

[00:09:55] [SPEAKER_01]: So she had later that day an appointment with an ENT.

[00:10:00] [SPEAKER_01]: So I'm like, okay, go to an ENT and we'll bring some.

[00:10:03] [SPEAKER_01]: And then she had an appointment with her doctor,

[00:10:06] [SPEAKER_01]: her family doctor the next day.

[00:10:09] [SPEAKER_01]: So in the ER had put her on,

[00:10:12] [SPEAKER_01]: I don't know what they'd put her on.

[00:10:14] [SPEAKER_01]: I think it was augmentin.

[00:10:17] [SPEAKER_01]: I can't remember exactly.

[00:10:19] [SPEAKER_01]: Either she was on something and we...

[00:10:20] [SPEAKER_01]: She might have been on a Moxicillin and we might have bumped her up to augmentin.

[00:10:24] [SPEAKER_01]: I can't remember exactly but I mean she was on something

[00:10:26] [SPEAKER_01]: that would be good for an odontogenic infection

[00:10:28] [SPEAKER_01]: but here's the thing if it's not an odontogenic infection,

[00:10:30] [SPEAKER_01]: I don't know what would be good for her.

[00:10:32] [SPEAKER_01]: She went to the ENT.

[00:10:33] [SPEAKER_01]: I've literally... This was like all last week's soap opera.

[00:10:38] [SPEAKER_01]: I feel so bad for the woman because it's...

[00:10:40] [SPEAKER_01]: Went to the ENT.

[00:10:41] [SPEAKER_01]: The ENT says, yeah, sometimes you just get infections in the floor of your mouth

[00:10:44] [SPEAKER_01]: and that was as good as they got.

[00:10:47] [SPEAKER_01]: They took a CT at the emergency room

[00:10:52] [SPEAKER_01]: and the ER doc and her family doc got to see it

[00:10:57] [SPEAKER_01]: and they had nothing.

[00:11:00] [SPEAKER_01]: There's no tooth pain.

[00:11:02] [SPEAKER_01]: There's no... It's just a hot mess.

[00:11:07] [SPEAKER_01]: They don't have as is often the case in medicine.

[00:11:12] [SPEAKER_01]: They handle the situation acutely which they got to do.

[00:11:16] [SPEAKER_01]: I mean everything was pointing towards infection

[00:11:18] [SPEAKER_01]: although one thing I didn't ask her,

[00:11:20] [SPEAKER_01]: I don't know if she had a fever or not

[00:11:22] [SPEAKER_01]: but I mean her neck was all swollen up.

[00:11:23] [SPEAKER_01]: There was something crazy going on there.

[00:11:26] [SPEAKER_01]: And so they had no...

[00:11:29] [SPEAKER_01]: They ruled out Ludwig's angina at this ENT.

[00:11:32] [SPEAKER_01]: As she said, yep, he read the CT.

[00:11:35] [SPEAKER_01]: He saw me, ruled out Ludwig's angina and called it a day.

[00:11:39] [SPEAKER_01]: Family doctor's office said the diagnosis from the hospital is oral abscess

[00:11:43] [SPEAKER_01]: and that's the first time I've heard that.

[00:11:45] [SPEAKER_01]: But oral abscess, she said no one ever said it was anything with a tooth.

[00:11:49] [SPEAKER_01]: It's just an infection in the floor of the mouth

[00:11:50] [SPEAKER_01]: so they gave her no diagnosis

[00:11:53] [SPEAKER_01]: which is very frustrating to her, to me, to everyone.

[00:11:58] [SPEAKER_01]: They gave her an antibiotic

[00:11:59] [SPEAKER_01]: and like I said, I ruled out the teeth as best I could

[00:12:03] [SPEAKER_01]: and that's where it was left.

[00:12:05] [SPEAKER_01]: But here's the thing.

[00:12:07] [SPEAKER_01]: I tell this story several days after it happening

[00:12:10] [SPEAKER_01]: and I already know what the answer is

[00:12:12] [SPEAKER_01]: or at least I know that I feel better about it

[00:12:15] [SPEAKER_01]: and I've done what I can for her.

[00:12:16] [SPEAKER_01]: So that feels better.

[00:12:18] [SPEAKER_01]: During the situation, I felt like the gum on the bottom of someone's shoe.

[00:12:22] [SPEAKER_01]: I felt awful.

[00:12:23] [SPEAKER_01]: I felt like I had done something wrong

[00:12:25] [SPEAKER_01]: and of course I did the best that I could with it.

[00:12:29] [SPEAKER_01]: In retrospect, I realize this but you're like,

[00:12:32] [SPEAKER_01]: a patient goes to the hospital

[00:12:34] [SPEAKER_01]: and you're thinking it's the tooth that you worked on.

[00:12:36] [SPEAKER_01]: It's just the freaking worst.

[00:12:39] [SPEAKER_01]: And so that day was pretty stressful and rotten

[00:12:42] [SPEAKER_01]: because I'm thinking of all that.

[00:12:44] [SPEAKER_01]: Even when I saw the patient and she wasn't mad

[00:12:46] [SPEAKER_01]: and we were kind of working through it and all that stuff.

[00:12:48] [SPEAKER_01]: I mean, it happens a lot with me.

[00:12:51] [SPEAKER_01]: A lot of times I get a patient that's in trouble

[00:12:53] [SPEAKER_01]: and I'm happy to help them but it still feels bad.

[00:12:56] [SPEAKER_01]: Like somehow or another it was the treatment that I gave them

[00:12:58] [SPEAKER_01]: that the treatment that I did on them that caused the problem

[00:13:01] [SPEAKER_01]: and honestly maybe sometimes that happens

[00:13:03] [SPEAKER_01]: but there are complications with all kinds of treatment

[00:13:07] [SPEAKER_01]: and even if it was the tooth that I worked on

[00:13:10] [SPEAKER_01]: that caused the floor of the mouth to swell up

[00:13:12] [SPEAKER_01]: that's a complication that A, you can't necessarily predict

[00:13:17] [SPEAKER_01]: and I shouldn't feel too awful bad about

[00:13:19] [SPEAKER_01]: because I didn't do anything that I wouldn't have done

[00:13:21] [SPEAKER_01]: in any other situation.

[00:13:22] [SPEAKER_01]: Actually it looked pretty good.

[00:13:24] [SPEAKER_01]: She wasn't even having tooth problems

[00:13:25] [SPEAKER_01]: so the reality is probably not the treatment that I rendered

[00:13:28] [SPEAKER_01]: but I always have this tendency to feel like it was my fault.

[00:13:33] [SPEAKER_01]: Like I want to make everything my fault.

[00:13:36] [SPEAKER_01]: It's a real problem I have

[00:13:38] [SPEAKER_01]: and have always had as a dentist.

[00:13:42] [SPEAKER_01]: It's not a healthy way to look at things

[00:13:46] [SPEAKER_01]: but it also will make for a bad day or two or three

[00:13:50] [SPEAKER_01]: because that's just kind of how it is.

[00:13:53] [SPEAKER_01]: But what's really funny, knowing that I had this really bad Tuesday

[00:13:57] [SPEAKER_01]: when I'm trying to help this patient out

[00:13:58] [SPEAKER_01]: and trying to figure out what the heck's wrong

[00:14:00] [SPEAKER_01]: and if it was the tooth that I worked on

[00:14:02] [SPEAKER_01]: and all that stuff.

[00:14:04] [SPEAKER_01]: Three, four days later if you'd ask me

[00:14:07] [SPEAKER_01]: so what was it that was bugging you last week?

[00:14:10] [SPEAKER_01]: What was the thing that was weighing on your mind

[00:14:14] [SPEAKER_01]: the most last week?

[00:14:16] [SPEAKER_01]: And you know what?

[00:14:17] [SPEAKER_01]: Short of me looking at a journal I might have written

[00:14:19] [SPEAKER_01]: and I don't write a lot of those to tell you the truth

[00:14:22] [SPEAKER_01]: I almost never can remember what the actual thing

[00:14:26] [SPEAKER_01]: that was hanging me up a week ago was.

[00:14:29] [SPEAKER_01]: I remember Tuesday specifically

[00:14:31] [SPEAKER_01]: because I literally have it written down

[00:14:33] [SPEAKER_01]: but the reality is in two weeks

[00:14:36] [SPEAKER_01]: I won't remember that this happened on that Tuesday

[00:14:39] [SPEAKER_01]: and I won't remember the drama that it threw

[00:14:42] [SPEAKER_01]: through me all day that day.

[00:14:44] [SPEAKER_01]: And so the thing that I need to remember

[00:14:47] [SPEAKER_01]: is that I've made it through every one of these

[00:14:50] [SPEAKER_01]: like things that felt like a really horrible

[00:14:53] [SPEAKER_01]: end to my career and horrible thing

[00:14:55] [SPEAKER_01]: I made it through every one of them

[00:14:57] [SPEAKER_01]: and frankly I can barely remember them at this point

[00:15:00] [SPEAKER_01]: so even though when it's all happening to me

[00:15:02] [SPEAKER_01]: and it's right in front of me

[00:15:05] [SPEAKER_01]: and it seems just as big as the Grand Canyon

[00:15:08] [SPEAKER_01]: and scary and awful

[00:15:10] [SPEAKER_01]: literally within days I don't even remember it.

[00:15:13] [SPEAKER_01]: So I need to remember that while it's happening

[00:15:17] [SPEAKER_01]: I need to remember that this big dramatic thing

[00:15:20] [SPEAKER_01]: that's happening to me

[00:15:21] [SPEAKER_01]: is something I won't even remember in a few days

[00:15:24] [SPEAKER_01]: that it happened that's how quickly

[00:15:27] [SPEAKER_01]: these things fade into the background

[00:15:29] [SPEAKER_01]: Now honestly if you get hit by a car

[00:15:35] [SPEAKER_01]: or you have a divorce or something big like that

[00:15:37] [SPEAKER_01]: yeah okay so fair enough you can say that

[00:15:40] [SPEAKER_01]: but the reality is a lot of the small stuff

[00:15:43] [SPEAKER_01]: and even some of the bigger stuff

[00:15:44] [SPEAKER_01]: is just not that big after a few days

[00:15:47] [SPEAKER_01]: time heals all wounds on some level

[00:15:49] [SPEAKER_01]: and so part of it is just like

[00:15:52] [SPEAKER_01]: just got to remember when the bad stuff is happening

[00:15:54] [SPEAKER_01]: that it's not even going to be that bad

[00:15:56] [SPEAKER_01]: even in a couple days

[00:15:57] [SPEAKER_01]: so what that might help me with

[00:16:01] [SPEAKER_01]: in what I struggle with is

[00:16:03] [SPEAKER_01]: having a better reaction to things

[00:16:05] [SPEAKER_01]: because it's all about having a better reaction

[00:16:07] [SPEAKER_01]: it's always about having a better reaction

[00:16:09] [SPEAKER_01]: like that's if I can just take a couple beats

[00:16:13] [SPEAKER_01]: and react better

[00:16:15] [SPEAKER_01]: everything turns out better

[00:16:16] [SPEAKER_01]: and mind you most of the drama that was going on

[00:16:19] [SPEAKER_01]: with this particular patient interaction

[00:16:21] [SPEAKER_01]: was in my brain and in my heart

[00:16:24] [SPEAKER_01]: you know it was not I wasn't flipping out

[00:16:25] [SPEAKER_01]: or throwing things or kicking dogs or anything like that

[00:16:28] [SPEAKER_01]: it was just having a really bad day

[00:16:29] [SPEAKER_01]: I was having a really emotionally personally

[00:16:31] [SPEAKER_01]: I was having a rough day and feeling really bad

[00:16:34] [SPEAKER_01]: and if I had had a little perspective of like

[00:16:37] [SPEAKER_01]: you know what these things happen

[00:16:39] [SPEAKER_01]: and in a couple days you won't even remember

[00:16:41] [SPEAKER_01]: what was bugging you

[00:16:42] [SPEAKER_01]: so you'll get past this and it won't be that big of a deal

[00:16:44] [SPEAKER_01]: and the funny thing is when you ask a friend

[00:16:46] [SPEAKER_01]: for perspective they're able to bring that to you

[00:16:49] [SPEAKER_01]: and doesn't feel like that's the case

[00:16:50] [SPEAKER_01]: does not feel like this is not going to be

[00:16:53] [SPEAKER_01]: that big of a deal in a couple days it never does

[00:16:54] [SPEAKER_01]: even though it always is doesn't feel like that

[00:16:57] [SPEAKER_01]: so that's the moral of my story

[00:17:00] [SPEAKER_01]: the moral of my story is no matter what drama

[00:17:03] [SPEAKER_01]: is going on in your particular time

[00:17:04] [SPEAKER_01]: it's very likely that in a few days

[00:17:07] [SPEAKER_01]: or a couple weeks you won't even remember

[00:17:09] [SPEAKER_01]: what it was but what was bugging you

[00:17:10] [SPEAKER_01]: like it literally it will be that small

[00:17:13] [SPEAKER_01]: of a thing like your memory will start

[00:17:15] [SPEAKER_01]: to fade out and doesn't take very long

[00:17:16] [SPEAKER_01]: it's kind of amazing and that's a really good

[00:17:19] [SPEAKER_01]: thing to be honest because if we were hanging

[00:17:20] [SPEAKER_01]: on to every every dumb thing like this

[00:17:23] [SPEAKER_01]: you know for a long period of time

[00:17:25] [SPEAKER_01]: we'd be a mess we'd never get anything done

[00:17:27] [SPEAKER_01]: so the reality is

[00:17:29] [SPEAKER_01]: I know today

[00:17:31] [SPEAKER_01]: that the things that seem really big

[00:17:34] [SPEAKER_01]: in front of me like scary and

[00:17:37] [SPEAKER_01]: really wrecking my day

[00:17:38] [SPEAKER_01]: I know that those eventually

[00:17:40] [SPEAKER_01]: and pretty quickly fade in the background

[00:17:43] [SPEAKER_01]: now what the trick is is to

[00:17:45] [SPEAKER_01]: to know that and understand that

[00:17:47] [SPEAKER_01]: when it's still in front of you and scary

[00:17:49] [SPEAKER_01]: and I don't know exactly what the best way

[00:17:51] [SPEAKER_01]: to execute on that is but

[00:17:53] [SPEAKER_01]: you know what writing something down

[00:17:54] [SPEAKER_01]: or having a little sticky note or something like that

[00:17:57] [SPEAKER_01]: that reminds you that might be helpful

[00:17:58] [SPEAKER_01]: might be that deep breath that you need

[00:18:01] [SPEAKER_01]: I know that I talk about this a lot

[00:18:03] [SPEAKER_01]: and the Alameda experience I have a lot of

[00:18:05] [SPEAKER_01]: these dumb little things that really you know

[00:18:06] [SPEAKER_01]: days that are wrecked that turned out okay

[00:18:10] [SPEAKER_01]: because that's how they all end up

[00:18:12] [SPEAKER_01]: everything I got hit by a truck four years ago

[00:18:15] [SPEAKER_01]: and guess what turned out okay

[00:18:17] [SPEAKER_01]: I don't even remember it like

[00:18:18] [SPEAKER_01]: like you know I chuckle about it

[00:18:20] [SPEAKER_01]: it's like not even a thing so

[00:18:22] [SPEAKER_01]: there's a lot of stuff that

[00:18:23] [SPEAKER_01]: you can kind of get past and forget

[00:18:26] [SPEAKER_01]: and the stuff that's really big in your

[00:18:29] [SPEAKER_01]: right in front of you

[00:18:30] [SPEAKER_01]: eventually will be behind you

[00:18:32] [SPEAKER_01]: will be faded away you won't even remember it

[00:18:33] [SPEAKER_01]: and it's worth remembering that that happens

[00:18:35] [SPEAKER_01]: relatively quickly in our little human lives here

[00:18:37] [SPEAKER_01]: so I'm grateful for that to be honest

[00:18:40] [SPEAKER_01]: it's definitely better to not have to

[00:18:42] [SPEAKER_01]: you know walk around in a completely

[00:18:43] [SPEAKER_01]: stressed out state about all this stuff

[00:18:46] [SPEAKER_01]: and also I can kind of recommend

[00:18:48] [SPEAKER_01]: podium for that

[00:18:49] [SPEAKER_01]: podium was pretty good and having an emergency number

[00:18:52] [SPEAKER_01]: for patients to get

[00:18:53] [SPEAKER_01]: having a few layers between that number and you

[00:18:55] [SPEAKER_01]: is good I would say but also taking care

[00:18:58] [SPEAKER_01]: of your patients that way

[00:19:00] [SPEAKER_01]: there's a lot of things that patients

[00:19:01] [SPEAKER_01]: will remember about you but I'm going to tell you

[00:19:04] [SPEAKER_01]: if you help them on a weekend

[00:19:05] [SPEAKER_01]: even if it was just a phone call and tell them

[00:19:07] [SPEAKER_01]: that everything's gonna be okay or we'll see you

[00:19:09] [SPEAKER_01]: and we'll see you on next day or whatever

[00:19:12] [SPEAKER_01]: they remember that for years

[00:19:13] [SPEAKER_01]: I have patients that will come in and the only

[00:19:15] [SPEAKER_01]: thing they remember about me is that I called

[00:19:17] [SPEAKER_01]: them on the weekend to make sure they were okay

[00:19:19] [SPEAKER_01]: that's a huge thing

[00:19:20] [SPEAKER_01]: it's a huge thing and there's a lot of

[00:19:22] [SPEAKER_01]: whatever doctor has ever done that for you

[00:19:25] [SPEAKER_01]: no one but we do that because

[00:19:27] [SPEAKER_01]: that's what toothaches are, that's how we handle

[00:19:29] [SPEAKER_01]: toothaches so just worth remembering

[00:19:30] [SPEAKER_01]: and worth remembering that the big things in front

[00:19:32] [SPEAKER_01]: of you, the big scary things fade away into

[00:19:34] [SPEAKER_01]: things you don't even remember pretty quick

[00:19:37] [SPEAKER_01]: so I hope this was helpful for you

[00:19:39] [SPEAKER_01]: I hope I can remember and have it be helpful

[00:19:41] [SPEAKER_01]: for me too

[00:19:42] [SPEAKER_01]: I sure appreciate you guys listening to the show

[00:19:44] [SPEAKER_01]: and to the network, we got a lot of good stuff

[00:19:46] [SPEAKER_01]: coming up, I would love it if you would

[00:19:48] [SPEAKER_01]: tell a friend, tell someone

[00:19:50] [SPEAKER_01]: think of someone from your dental school class

[00:19:52] [SPEAKER_01]: or a dental colleague that you talk to

[00:19:54] [SPEAKER_01]: somewhat regularly

[00:19:56] [SPEAKER_01]: who doesn't listen to the podcast or you think

[00:19:58] [SPEAKER_01]: maybe doesn't listen to any podcast or something like that

[00:20:00] [SPEAKER_01]: and tell them, bug them, tell them that you're not

[00:20:02] [SPEAKER_01]: going to stop bugging them until they try the very

[00:20:04] [SPEAKER_01]: dental podcast network, they're going to find

[00:20:06] [SPEAKER_01]: something that they like because we have a lot of different stuff

[00:20:08] [SPEAKER_01]: on the network and also honestly

[00:20:10] [SPEAKER_01]: if there's a show that you think we should

[00:20:12] [SPEAKER_01]: have that we don't have

[00:20:14] [SPEAKER_01]: whether it's just an episode of one of our shows

[00:20:16] [SPEAKER_01]: or a whole new brand new show, I want to know

[00:20:18] [SPEAKER_01]: about it so you can message me on Facebook

[00:20:21] [SPEAKER_01]: Alan Mead

[00:20:22] [SPEAKER_01]: my email, the best email is simplebutnoteasy

[00:20:25] [SPEAKER_01]: at gmail.com

[00:20:28] [SPEAKER_01]: simplebutnoteasyatgmail.com

[00:20:29] [SPEAKER_01]: and you can join

[00:20:30] [SPEAKER_01]: the Facebook group, go to Facebook and look for very

[00:20:32] [SPEAKER_01]: dental and then it's going to ask you for a password

[00:20:34] [SPEAKER_01]: one of five will get you in

[00:20:36] [SPEAKER_01]: the five passwords are Timmerman, Hornbrook, Lipscomb,

[00:20:40] [SPEAKER_01]: McQuethy

[00:20:40] [SPEAKER_01]: and Papa Randy, any of those will get you

[00:20:43] [SPEAKER_01]: in to the very dental

[00:20:45] [SPEAKER_01]: Facebook group and I have to tell you I have been

[00:20:47] [SPEAKER_01]: really severe about letting no one

[00:20:49] [SPEAKER_01]: in unless they have the password so

[00:20:50] [SPEAKER_01]: if you are a listener

[00:20:53] [SPEAKER_01]: and you haven't put a password in there

[00:20:55] [SPEAKER_01]: and I've turned you down, guess what

[00:20:56] [SPEAKER_01]: you need to password so that's, grab one of

[00:20:58] [SPEAKER_01]: those passwords we'll get you in there

[00:21:00] [SPEAKER_01]: we can talk about stuff and thank you a ton

[00:21:02] [SPEAKER_01]: for listening and we'll catch you next time